Terms of service

Terms and conditions of sale
Here you will find information about the terms and conditions that apply when you shop with us. If you do not receive an automatic confirmation of your order by email, please contact customer service immediately at team@hair1.no.

PARTIES.

Seller:

Company Name: Hair1
Address: Arbos gate 2A, 0368 Oslo
E-mail: team@hair1.no

Referred to in the following as the seller/vendor.

The buyer:

The buyer is the consumer who places the order and is hereinafter referred to as the buyer/purchaser.

DELIVERY TIME

Normal delivery time is 1-3 working days for goods in stock. During campaign periods, a slightly longer delivery time must be calculated. In the case of out-of-stock items, the delivery time may be up to 2 weeks (your order confirmation will state whether any of the items are on back order). If it takes longer, our goal is to notify you by email or phone. If you would like more precise information, please send an email to team@hair1.no. You will be notified by email when your order has been shipped.

SHIPPING AND FEES

The system calculates your shipping. For orders over 799,- your goods will be shipped free of charge. Additional fees may apply if you choose a payment method other than card payment or direct payment. Otherwise, no other fees will be added.

If your order contains items that will fit in the mailbox, we will in some cases send by A-mail. Please note that you will not receive a tracking number. The delivery time for A-mail is normally 1 business day.

We bear the risk for the products until they have been taken over by you, i.e. when you have taken possession of the products. If the delivery of the products is delayed, we will inform you as soon as we become aware of this, together with information about whether and when delivery can take place, or whether the product/products are out of stock.

Depending on the nature of the products and the length of the delay, you may, depending on the circumstances, withhold the purchase price, demand delivery, claim compensation or terminate the agreement.

PAYMENT

We use Vipps as our payment provider. This means that we may transfer your personal data in the form of contact and order information to Klarna when the checkout process is uploaded, in order for Vipps to handle your purchase. Your transferred personal data will be processed in accordance with Vipps' own privacy policy.

Payment is made with the selected payment method at checkout. We use Vipps, and you can pay by card, Vipps and invoice/partial payment. Card withdrawals are made when the order is shipped.

PAYMENT OPTIONS

Currency in NOK. Prices are shown with VAT included.

Payment is made in the following ways:

Credit card (VISA/MASTERCARD)
Vipps
Card details are not stored and all card information is processed via SSL encryption.

Terms and conditions for invoice purchases

Personal data is processed in accordance with applicable legislation. Our PSP (Payment Service Provider) handles personal data to perform customer analysis, identification, credit assessment and marketing. Your social security number is also your customer number with our PSP.

Please note that when you choose partial payment in connection with your purchase, this is an offer of partial payment. The actual account agreement is entered into later in connection with the account agreement being sent to your registered address.

PARCELS THAT ARE NOT COLLECTED

Packages that are not picked up within 7 days are automatically sent back to Hair1. This means that you must pay return shipping plus a handling fee of NOK 200 for packages that have not been collected.

RIGHT OF WITHDRAWAL AND RETURN SHIPPING

Of course, we want you to be satisfied with your item. That's why you always have a 14-day right of withdrawal in our online store. The only condition is that the item is returned to us in its original condition. The original packaging and any labels must be included in the return. If you have received the wrong item or a defective item, we are of course responsible for the return cost. Follow the instructions below to return your goods to us.

The only requirement for return is that the goods have not been used and that the original packaging is not damaged. As soon as we have examined the return package and there is nothing wrong with it, the refund will be made. Any damage to the item will lead to a deduction in the refund.
For security reasons, refunds will only be made to the same card/account from which the original payment was made. When refunding card purchases, your card is credited with a unique reference number that identifies the transaction. The card information is not stored by Hair1. Returns cannot be sent against cash on delivery or COD - these will not be redeemed. In July, the processing time for returns may be slightly longer.

Read more about returns on our pages about Returns and right of withdrawal.

COMPLAINTS.

If you receive a defective or incorrectly delivered item, please contact our customer service as soon as possible, but no later than within 14 days if the item is damaged on delivery. We are of course responsible for the shipping costs in the event of incorrect delivery and complaints.

If there is a defect in the goods, the consumer must, within a reasonable time after he or she has discovered or should have discovered it, notify the seller that he or she will invoke the defect (complaint). This complaint period can never be shorter than two months from the time the consumer discovered the defect.

Complaints must be made no later than two years after the consumer took possession of the product. If the product or parts of it are intended to last significantly longer under normal use, the deadline for making a complaint is five years. This does not apply to the extent that the seller has assumed responsibility for defects for a longer period through a guarantee or other agreement. The deadlines in the first and second sentences also do not apply if there is a defect pursuant to section 15, second paragraph, letter g.

Complaints may instead be addressed to the person who, by agreement with the seller, has undertaken to remedy the defect.

If the consumer does not make a complaint in time, the right to claim the defect is lost. This does not apply if the seller has acted with gross negligence or otherwise contrary to honesty and good faith. The right to assert the defect may also be lost under the rules of the Limitation Act.

Once we have approved the complaint, one of the following occurs:

If it is possible to repair the item, we will repair the item for you, or agree on another solution if it is urgent.
You receive a new, identical item.
You will be refunded the money you have paid for the item.
LAWS AND DISPUTES

Purchases through helseogkropp.no are mainly governed by the Cancellation Act and the Consumer Purchase Act. More information about your rights and obligations as a consumer can be found at the Consumer Council.

PERSONAL DATA

In accordance with the Personal Data Act, we must ask for your consent to process information about you. All personal information that you give us or that we become aware of, will be processed by Hair1 in its capacity as data controller.

The personal data you give us may be used to ensure deliveries to you, for credit checks, and to provide you with offers and information about our product range. The information you give us is only available to Hair1. You have the right to access what information is registered about you. You always have the right to demand that Hair1 removes or corrects the information that exists about you. By accepting Hair1's terms of purchase, you agree to the above.

NEWSLETTER

When you shop with us, you are automatically subscribed to our newsletters, unless you check this box. You can unsubscribe at any time.

MINORS

If you are a minor (under the age of 18), you must have your parent's or guardian's approval before you can order from us.

PRINTING ERRORS

We reserve the right to make printing and pricing errors on the website and reserve the right to refuse orders.